Delete your Ultifix account

You can ask us to permanently delete your Ultifix account and personal data at any time.

How to request deletion

1. Sign in to Ultifix (website or app).
2. Open Delete Account in the menu and submit the request with your password.
3. Our team contacts you to confirm it was intentional. Nothing is deleted before you confirm, so a mistaken request is safe.
4. Once confirmed, your account is deleted and you receive an SMS.

Can't sign in?

Email support@ultifixonline.com from the address on your account, or call 0247 031 903, with your registered phone number and we will start the request for you.

What is deleted

• Name, phone number, email address, profile photo, ID documents and details, date of birth, location and saved addresses.
• Mobile money details, two-factor authentication settings, and your marketplace shop and listings.

What we keep

• Booking, payment and dispute records that other users and Ultifix rely on for accounting and dispute resolution, kept without your personal details.
• Security and audit logs, as required to prevent fraud.

Before we can delete

Any wallet balance must be withdrawn and any active booking or dispute must be completed or resolved.

Privacy Policy · Back to Ultifix